Comments on: Dell PowerEdge SC1435 Review http://blog.stuart.shelton.me/archives/34 Normal service will be resumed shortly... Thu, 26 Aug 2010 00:14:09 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Mervyn Thomas http://blog.stuart.shelton.me/archives/34/comment-page-1#comment-7780 Mervyn Thomas Sat, 25 Jul 2009 07:12:31 +0000 http://blog.srcshelton.miltonroad.net/?p=34#comment-7780 Our customer service experience has been very different from yours. We have had one of these boxes for a year - and have been generally happy with it. The problem came when we wanted to upgrade the memory. We spent almost $900, and got nothing for 3 weeks. They never returned by phone calls, they never answered my email enquiries. Then the memory arrived - and it was the wrong memory; not what we ordered. They sent us memory for an intel chipset despite our having correctly ordered the memory we needed. It doesn't physically fit the board. Then the fun started. I made numerous phone calls being transferred from customer service to tech support to customer service to tech support .... The tech support guys were fine, but the customer service people would not accept that there was a problem. They are still sitting on almost $900 of my money, and I have a load of memory I didn't order and which is useless to me. I don't think I'll be buying Dell again - which is a shame because the box itself is very good value. Our customer service experience has been very different from yours.
We have had one of these boxes for a year – and have been generally happy with it. The problem came when we wanted to upgrade the memory. We spent almost $900, and got nothing for 3 weeks. They never returned by phone calls, they never answered my email enquiries. Then the memory arrived – and it was the wrong memory; not what we ordered. They sent us memory for an intel chipset despite our having correctly ordered the memory we needed. It doesn’t physically fit the board. Then the fun started. I made numerous phone calls being transferred from customer service to tech support to customer service to tech support …. The tech support guys were fine, but the customer service people would not accept that there was a problem. They are still sitting on almost $900 of my money, and I have a load of memory I didn’t order and which is useless to me.

I don’t think I’ll be buying Dell again – which is a shame because the box itself is very good value.

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